Wyvern medical Limited

Moi-Stik and Saliveze – Artifical Saliva Products


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Privacy Policy

As a Company we take the privacy of our customers very seriously and are concerned to protect your personal data. We believe it is important that you know how we treat the information about you that we receive through this website or via details you supply us when visiting us at a clinical study day/exhibition. Therefore, we will only use your personal information as set out in this Privacy Policy. Please note, there is a difference in how we deal with the data depending on whether you are a private individual or a healthcare professional. If you have any questions in relation to the information we hold about you or our use of that information, please feel free to contact us.

Information Collection - Public

In order to fulfil a sample/information request or any orders you place with us, we need to gather and store information about you such as your name, delivery address, contact details, email address and credit/debit card details.

We keep a record of your purchases to enable us to ensure safe delivery of your order, and also fulfil our obligations in the unlikely event of a product recall. We also may need to communicate with you in order to deal with any queries relating to an order.

We also gather general information on our website 'traffic patterns' in terms of 'hits' and areas of the site being visited. This is simply general traffic data and is not personalised.

The information we hold will be accurate and up-to-date and we will operate to protect your privacy in accordance with the new GDPR 2018.

When submitting your personal information to fulfil requests, you will be given the option not to be included in mailings or other contacts from the Company (whether by post, e-mail, telephone or fax). If you don't want to receive this information, please inform us. If you do agree to receive this information, and later decide that you no longer wish to be contacted, you can let us know by e-mailing info@wyvernmedical.co.uk or telephoning 01531 631105 or by writing to us at: Wyvern Medical Ltd The Refectory, Middle Yard, Berwick St Leonards, Salisbury, SP3 5SN.

Use of personal data

We will only use your personal data for:

Sharing your data with others:

Retention of data

Information Collection – Healthcare Professional

In order to fulfil a sample/information request or any orders you place with us, we need to gather and store information about you such as your name, professional title, department, delivery address, contact details and possibly your email address. Only your professional information is collected.

We keep a record of samples that we send to you to enable us to ensure safe delivery of your samples, and also fulfil our obligations in the unlikely event of a product recall. We may also need to communicate with you to deal with any queries relating to the samples/information requested.

When submitting your personal information to fulfil requests, whether via this website or via an exhibition/study day you have attended, you will be added to our mailing list unless you request not to be. These mailings will only be about products relevant to your profession/ department, these might be sent by post, e-mail, telephone or fax. When we contact you, there will be the option to be removed from the mailing list, whether sent by e-mail or post. If you don't want to receive this information, please inform us. If you do agree to receive this information, and later decide that you no longer wish to be contacted, you can let us know via the options supplied with the communication or by emailing info@wyvernmedical.co.uk or telephoning 01531 631105 or by writing to us at: Wyvern Medical Ltd The Refectory, Middle Yard, Berwick St Leonards, Salisbury, SP3 5SN.

We also gather general information on our website 'traffic patterns' in terms of 'hits' and areas of the site being visited. This is simply general traffic data and is not personalised.

Use of professional data

We will only use your personal data for:

Sharing your data with others:

Retention of data

Changes

We may make changes to this Policy from time to time. If we change our Privacy Policy we will post the changes on this page. If the change in our Privacy Policy affects the use of your personal information, then we will use our best endeavours to contact you by e-mail to seek your consent to the use.

Your acceptance of this Policy

By requesting a sample or further information about our products, you consent to the collection and use of this information by the Company in accordance with our privacy policy. If you do not agree to this Policy, please do not use the request forms on our sites.

Your rights

If you would like to review or revise information you have previously provided to us online, you may do so by e-mailing info@wyvernmedical.co.uk.

You may request details of personal information which we hold about you under the GDPR 2018. A small fee will be payable. If you would like a copy of the information held on you please write to: Wyvern Medical Ltd The Refectory, Middle Yard, Berwick St Leonards, Salisbury, SP3 5SN.

If you have any questions relating to this Privacy Statement or how we use the personal information we have about you, please contact the address shown below please send an e-mail to info@wyvernmedical.co.uk or write to us at: Customer Services Wyvern Medical Ltd, The Refectory, Middle Yard, Berwick St Leonards, Salisbury, SP3 5SN. Telephone: 01531 631105.